Outstanding service from exploration to closing! This is my second mortgage loan with VU; I look forward to doing business with VU again in the future. Both Allie and Bryan provided outstanding service.
Michael and his team did absolutely amazing. This is my third home buying process with Michael Pitts and every time he does absolutely amazing. If we buy another home and he’s still there we’ll use him again.
This has been best experience we've had. Everyone was so nice and so helpful to get us through the process smoothly.
Wonderful group of people. Zach and Rachael were great.
Smoothest process I’ve ever seen. Great work!
Mike Mange and his team are AAAA++++, they are the best of the best.
Eventhough this was our first time dealing with Veterans United, they made us feel like we were VETERANS! 😉 The whole team truly made it feel easy and stress free. We're so glad we chose Veterans United and we recommend them without hesitation. Thanks guys !
Fantastic experience! What mattered most to my wife and I was having a team of professionals to help us through the homebuying process. We were impressed for the most part. I felt that the process went as fast as we wanted it to go and at no time did I feel like "the ball had been dropped" as there was always someone on the team to answer questions and/or to hold others accountable.
From first contact to closing was
If you really want to know, feel free to call me and I will tell you why I would never recommend you guys ( lies , misinformation , uncertainty and more lies ) SUCH A SHAME FOR SOMEONE WHO BOASTS HAVING A 5 star average rating
Response from Veterans United
Hello Daniel,
I’m sorry to hear that your experience left you feeling this disappointed. It’s clear there was a breakdown in communication, and I understand how frustrating that can be.
Providing clear, accurate information is important to us, and I regret if at any point you felt uncertain or unsupported. Your feedback matters, and I would appreciate the opportunity to better understand what happened from your perspective.
If you are open to a conversation, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
I hope we have the chance to connect.
Sincerely,
Claire S., Client Relations Manager
Without you and your team I would not have continued this venture. Thanks to you all for supporting this old Vet
Larry and the team kept in constant contact with me. I was always aware of the newest information. They made the hime buying process very smooth and I will definitely come back to Larry if I purchase another home.
Great overall! The process was speedy and they took care of the majority of things. Cleared up any confusion, great rates, amazing team, etc. no complaints whatsoever !
Mrs. Ball and Mrs Thomason well experience in there job, they make sure everything is worth choosing veterans United thank you for your service.
I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
Veterans United has been Phenomenal overall. The Team is Always super engaged and ready to answer any questions. I highly recommend Veterans United. For your Home purchasing experience.
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Experience first-hand why 362,807 homeowners give us a perfect score!
This is my second time using Zach and his team. I would use them again in a heartbeat.
Everyone was great and did their job properly besides the loan coordinator l, he made the process very difficult.
Matt Colgin was an exceptional agent, a 20/10.
If you are qualified to receive Veterans benefits contact Veterans United to handle your your VA loan. Totally professional, responsible, and knowledgeable for any questions regarding your real estate transaction. Best service I have encountered in my life!!
Time, Lisa, Amanda, and the entire team assigned to our Loan were absolutely phenomenal. A lot of smaller companies wanted to compete by saying we’d feel “left behind” during the process and that communications would drop, but that was NOT the case with our Loan team. If anything. VU proved to not only bring the most honest and transparent team but also the most competitive rate. Every question we had (and there were many) was answered quickly, clearly, and patiently. Our family could not be happier with the team. Tim is personable and thorough, Lisa is professional with excellent follow up, and Amanda is bubbly and easy to talk to. The app is an excellent interface and made the entire process clean, efficient, and simple! We will recommend VU every time we’re asked!
The team was with me every step of the of the way and made everything feel a little less daunting.
My only beef was that the original preapproval stated conventional mortgage. Whenever things changed to fha, it made it difficult. All is good in the end though. Honestly, if I knew in advance it was fha, I would have probably stopped looking at the market altogether and simply concentrated on a rental, so its a blessing in disguise.
