Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
This is my third home purchase with VU. Kelly and her team have helped me through a lot of life changes. Thank you all for making this fresh start for myself and my little ones possible. As a single mom, working full time, my schedule is hectic and you guys made what seemed impossible, possible. Thank you!
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Over all, I think Kelley has a really approachable and competent team. This is what a Loan Team should be. I felt like I was talking to people I actually know throughout the whole process. They never leave me out of anything and were always in contact. The closing date I needed was almost impossible but they made it happen.
