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We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
Showing
all 495
Army service member
reviews
Second Home with Kelly and her team. Another fantastic job and easy a process as home buying can be.
Outstanding service team and super easy to work with.
Matt Hina is great! Very helpful and kept me informed throughout the whole process. He was always available and answered my questions quickly. I would not hesitate to use Veterans United again. The whole team was very helpful!
This was my second time dealing with the team, kept me informed throughout the whole process and made it easy for me.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Kelly and her team were incredible to work with. Her professionalism and dedication to her clients was incredible. She was a joy to work with and we’re so grateful for her and the team at Veterans United.
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Kelly Stephens and her team are purely amazing! My wife and I are beyond grateful for everything she has done to get us the best loan arrangement for our home. Kelly was there for us every step of the way and made complex information seem easy to digest. She was there for us every step of the way and made it seem as if we were her only client. Her team member, Blair Roberts, was just as wonderful. If every Veterans United Home Loans team works like this, there must be a lot of happy veteran home owners out there. I know I am one of them. Reliability, professionalism, competence, stress-free; all of that and more is what you will get when you deal with Kelly and her team. I would recommend Kelly Stephens and her team at Veterans United Home Loans again and again! Perfect 10's for this professional and her organization. Thank you Kelly and Blair! My wife and I will forever be grateful.
I love working with Veteran’s United, you all are so helpful.
It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
The ladies on my refinance team exhibited an insane amount of patience as I navigated this process with minimal signal and accessibility.I am so grateful for them and the ease of this experience.
This is my second home and this process with this company was outstanding! Shout out to Kelly and her team for a job well done. They were with me every step of the way and they did not pick up the phone I was contacted with an hour but most times right away.
Kelly Stephens provides outstanding customer service!!!
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Experience first-hand why 864 homeowners give us a perfect score!
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Great loan team to work with!! They made this process seem less and effortless.
The staff at Veterans United were very professional and helpful.
Our team Kelly and Blair were all in sharing knowledge and keeping us on track up still closing. Made us feel welcomed and a pleasure to work with.
This is our third time using veterans United in the last 10 years and we don’t see ourselves working with any other lender. We truly trust and value the customer service experience that we received from veterans United.
Quick and painless process if you have anything together before entering the market.
