Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
George and his team were nothing short of amazing. George made sure everything ran smoothly. Everyone was on it! George was kind and very personable. George really looked out for me through this whole process. I felt like we were old friends. Travis made sure the process didn't skip a beat while George was on vacation. Blair was on it, making sure I had all my ducks in a row. Thank you Kimberly for getting me all of the information to make my move effortless. I couldn't be happier with my team! Thank you all from the bottom of my heart. Veterans United is top notch. If I purchase another home, I won't hesitate to use Veterans United.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
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Over all, I think Kelley has a really approachable and competent team. This is what a Loan Team should be. I felt like I was talking to people I actually know throughout the whole process. They never leave me out of anything and were always in contact. The closing date I needed was almost impossible but they made it happen.
