Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
The overall care and interest that was provided from George really made the experience seem more personal and not just a means to an end for another customer.
All of our team were wonderful but George Eastergard went way beyond what most loan officers would do. We had many obstacles to overcome and at times I was ready to give up but George helped us every step of the way and encouraged us to keep moving forward. I'm beyond grateful for his help. He's truly a gem! Thank you all for making our home ownership possible!
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
George and his team were outstanding. They were able to work with me through my busy schedule and make sure I was kept in the loop with all the moving parts of getting my loan.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
Kelly and Laura both were extremely helpful throughout our home purchase.
I have gone through Kelly before to purchase other homes. This latest purchase though was definitely a challenge for everyone involved because of the “uniqueness” of the property. I couldn’t imagine working with anyone else to buy a home. Kelly and her team definitely make the process less of a nightmare.
I’m retired Army and an 100% disabled veteran. I was also a first time homebuyer. Veterans United truly made my home buying process as painless as possible and during a 2021-2022 crazy housing market. My team (George, Justin and Blair) guided me every step of the way. Never did my wife or I feel stressed as we were confident things were being handled and they surely were as we are now owners of our dream house back home in SC after being away for over 20 years. I’d highly recommend Veterans United Home Loans to any veteran looking for their forever home!
The process was easy and fast. I think since we all worked together as a team we were able to do the closing in a month. Very professional and will use Veterans United in the future.
I will have to mention Blair Roberts who we worked with me everyday as we prepared for closing. Blair's pleasant demeaner and attention to detail were second to none.
I initially reached out to George around 6 years ago when I was hoping to get info on buying my first house. George introduced me to a credit specialists/advisor at VeteransUnited who guided me on building up my credit. Using the tips provided I was able to drastically improve my credit score. Around this time I got married and moved into her house, but when we finally decided to move only a few months ago I reached back out to George to see if he could help me obtain my COE verifying my VA loan eligibility. I was expecting this to be a long drawn out process because your dealing with the VA - but George has some clutch VA contacts, he pulled the necessary strings to have my COE delivered in a matter of days.
From there we began looking at houses, and when we found a place we liked I applied with George for a VA loan and was approved. George and every member of his team were consummate professionals. Each veteransunited team member was clearly an experts in their field, and everyone I interacted with was very friendly. 10/10 George and his team are the best in the biz. Lucky to have them in Upstate SC
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