Was very helpful.Always responded right away when called or emailed.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
I was floored at how smoothly and quickly the loan was processed and went through. From the time we went under contract until the time we closed was less than a month. The appraisal was done in less than 4 days, everything came back and the agents were relentless at getting all boxes checked. They were pleasant and easy to get along with, very personable and knowledgeable about their jobs. Thanks a million times for such a wonderful experience.
The whole experience with Veterans United Home Loans, the individuals they referred us to and as a result their referrals for services were excellent and spot on for us and our needs.
Can't say I know many people that would say they enjoy the process of home buying. Was stressful and had some issues and comments I kept to my self being honest. But in the end I got a great home for close to what I was wanting to spend. No regrets but I do feel some member of this team could use a bit more training.
I thought the whole process went very well,
Thank you all for everything.
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
Although as a family we have bought and sold 8 homes, my late wife handled all the arrangements. I showed up at closing to sign papers. So, this was somewhat anxiety laden. Thanks to my realtor and the team at Veterans United. We successfully crossed the finish line. Thanks to all. Your efforts are sincerely appreciated.
Blair was also outstanding to work with
Laura and Blair were also very helpful as we closed answering all of my phone calls with a friendly demeanor as I stressed about the process they kept me calm
My experience with VU was exceptional. As a first time home buyer I had many questions and my loan officer was such a great help. I couldn’t have asked for better service and don’t think I could have made it to closing without the support of my VU team.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
I wasn't going to add anything about my disabilities. However I am an extreme case of PTSD, anxiety, with ADHD and usually become overwhelmed with any stress situation, these people kept me calm, I don't know how but they did and they never got inpatient at any time. You will understand what that means to me. Thank you so very much.
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The overall care and interest that was provided from George really made the experience seem more personal and not just a means to an end for another customer.
All of our team were wonderful but George Eastergard went way beyond what most loan officers would do. We had many obstacles to overcome and at times I was ready to give up but George helped us every step of the way and encouraged us to keep moving forward. I'm beyond grateful for his help. He's truly a gem! Thank you all for making our home ownership possible!
George and his team were outstanding. They were able to work with me through my busy schedule and make sure I was kept in the loop with all the moving parts of getting my loan.