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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

734

Total Customer Reviews

98.8%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Loan Officer: Travis Hurdlow

NMLS# 723804

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

This has been just a dream for me for 60 years! Veterans United Home Loans and George Estergard made it a reality! I cannot put into words the appreciation I have for them!! Veterans stop dreaming and get in touch with Veterans United Home Loans! George will make your dream come true like he did for me!

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

This was a great team to work with. The process was way easier than I thought it would be being a first time home buyer.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
Photo submission from Roxanne D.

Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....

Loan Officer: Kelly Stephens

NMLS# 58755

3 out of 5 Stars
Would Recommend

Wasn’t happy with being told I needed to do a water test three weeks before closing. Feel since Veterans United prides themselves on VA loans they should have mentioned a water test sooner. Went under contract on July 24th with a closing of September 10. Wasn’t told needed a water test until roughly August 24th. Due to the short notice had to spend extra money to expedite the test. Not once did anyone from Veterans United apologize for not mentioning it earlier. Now the first test failed which isn’t Veterans United’s fault, but if I know sooner to do the test could have had the well treated and water tested sooner and more than likely not been delayed on closing.I would recommend just make sure you do your own research on what the VA may require.

Response from Veterans United

Hello James, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our Client Advocate team will dig into your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

This was only my second time buying a home and the first was directly through the builders and their agents. I was a little nervous about the process at the beginning but the entire team was friendly and very helpful throughout. I am a huge fan of great customer service since I have worked in customer service for over 20 years. Amazing job and I will definitely be recommending Veterans United any chance I get. Thanks again to the entire team for a wonderful home buying experience.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

4 out of 5 Stars
Would Recommend

Loan Officer: Travis Hurdlow

NMLS# 723804

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5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Thanks for everything!

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

This was not my first VA loan but it was the easiest VA loan process (or any mortgage loan process) I have experienced. The technology Veteran’s United used to fill out paper work, review, and upload paper work was very easy and convenient. My loan officer and his loan team was always in contact with me during each step of the loan process. They were also available for any questions I had. I would highly recommend Veterans United, I had a great experience with them.

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer H.

From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

The process to qualify for the loan was simple. Recommend all veteran take advantage of this great benefit.

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend

George and Kelly facilitated my move and were able to work through a very difficult situation, due to my self employed status. My family is safe and happy in a beautiful home, and I owe that outcome to George.

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

I will always choose Veteran's United if they are available in our area when buying a house. They managed the whole process very smoothly.

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Everyone that we deal with at Veteran United were very polite and seen to really want to help and was very helpful in answering all of our questions. I would recommend them to anyone looking to buy a home.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

Ready to see for yourself?

Experience first-hand why 566 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

I had the distinct pleasure using Veterans United. I highly recommend that all military looking to purchase a house/home to go with them. They are fantastic!!!

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend
Photo submission from Keawana C.

Great loan team to work with!! They made this process seem less and effortless.

Loan Officer: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

These are hard working people. They go above and beyond. I personally recommend George Eastergard and his team. They are exceptional! We had an extremely challenging builder to deal with and George's team was on it every step of the way. Best decision we made was to go with his team! We couldn't have gotten our new home without them!

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

There is no hesitation on our part to highly recommend Kelly and her awesome team for helping with finding and financing your dream home. We are so grateful for the realtor recommendation and the whole experience was fabulous!

Branch Manager: Kelly Stephens

NMLS# 58755

More Reviews

See all 734 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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