All are hard working and always do their best!
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
I would recommend all my VA buddies to Veterans United Home Loans thank you so much!
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Experience first-hand why 677 homeowners give us a perfect score!
I would say if you get a chance to work with Veteran United don't hesitate. They will walk you through the process step by step and will put a team in your corner to make sure you have the best experience you can possibly have. I know I just bought a house through Veterans United and I have no regrets. They are amazing and really good at what they do.
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
I highly recommend working with United Veterans Home Loans. They are extremely knowledgeable and efficient at what they do and at making veterans feel welcome.
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This was our fifth experience working with Veterans United and as always, it was exceptional. The loan process was seamless and the communication was consistent and prompt!
Great loan team to work with!! They made this process seem less and effortless.
This is our second time going through Veterans United. There is not enough room to write in details how great of an experience we had once again. Our first time purchasing through Veterans United, they made it easy and reached out to us before we reached out to them if there was a concern or just an update and they did the same once again. This is our second go round purchasing through Veterans United and my wife and I received top of the line service. My wife loves Chick-Fil-A, and she always says no one can give better customer service than Chick-Fil-A, which is until Veterans United.... Kelly and Jaclyn were there every step of the way even when we had a million questions. If for some reason either Kelly or Jaclyn was out, they had a backup implemented to make sure the communication continued. Not once did we feel like we were a bother or left alone. We knew for sure that on the other end of the phone they were smiling and ready to lend a helping hand every single moment along the journey to make it easy. Everything, I mean from insurance to changing over the light bill and much more. The simple gestures provided through Kelly and her team went a long way. My kids know who Mrs. Kelly, and Mrs. Jaclyn are... As things change all around us, Veterans United stayed on top of things. As things change, we can honestly say that Veterans United was the one constant on this journey and for that we are humbly grateful for the service you extended to us. Truly an answer to prayer. Please do not hesitate when it comes to Veterans United.
We will recommend any veteran to go to My veterans united cause they are very friendly and helpful with any questions or concerns you have .We will like to Thanks all the staff that worked with Kelly and Jared Stephens
Would definitely recommend
