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Greenville, South Carolina Reviews

Unedited and unfiltered reviews from Veterans and military families

981

Total Customer Reviews

98.8%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 981 unfiltered, unedited reviews

5 out of 5 Stars
Would Recommend
5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Veterans United was dedicated to the success of this loan from initial contact. Willing to discuss options and potential outcomes, as well as openness in discussing competing offers. I appreciate the professionalism of the entire VU team.

4.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend
Photo submission from Roxanne D.

Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....

5 out of 5 Stars
Would Recommend

Awesome Team. Awesome Process. Nothing but the Best !!!

4.5 out of 5 Stars
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4.5 out of 5 Stars
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5 out of 5 Stars
Would Recommend

The whole team did amazing! The transaction was seamless and smooth.

5 out of 5 Stars
Would Recommend

Over all, I think Kelley has a really approachable and competent team. This is what a Loan Team should be. I felt like I was talking to people I actually know throughout the whole process. They never leave me out of anything and were always in contact. The closing date I needed was almost impossible but they made it happen.

5 out of 5 Stars
Would Recommend

The whole team was awesome!
Any questions/concerns you may have...always a prompt reply.

5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Jennifer H.

From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol

5 out of 5 Stars
Would Recommend

The entire online VA loan process was very streamlined, user friendly, and stress free.

5 out of 5 Stars
Would Recommend

Appreciate the simple application and help throughout the loan process. Great work.

5 out of 5 Stars
Would Recommend
4.5 out of 5 Stars
Would Recommend

Overall the process was great. Thank you Katie(sp) for your awesome customer service. You were great. Thanks again for all of your help.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars

Really loved Blair! She always had a smile in her voice! Travis was super nice and professional!

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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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5 out of 5 Stars
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Photo submission from Keawana C.

Great loan team to work with!! They made this process seem less and effortless.

5 out of 5 Stars
Would Recommend
4 out of 5 Stars
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5 out of 5 Stars
Would Recommend

Very professional team! Kelly knows how to get the job done and help you through the process.

3 out of 5 Stars
Would Recommend

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See all 981 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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