Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Overall, Veterans United did a great job at helping me achieve my home. Buying a home can be stressful and there might have been a hiccup here and there but nothing is perfect and I couldn't of asked for a better team to deal with those hiccups with. Every single person was accommodating with my schedule and helped me with my specific financial situation. Thank you for helping my family purchase a house.
My mother always told me buying a home was tedious and aggravating. I've never called my mother a liar, but Veterans United makes me want to challenge her claim!
From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol
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I was floored at how smoothly and quickly the loan was processed and went through. From the time we went under contract until the time we closed was less than a month. The appraisal was done in less than 4 days, everything came back and the agents were relentless at getting all boxes checked. They were pleasant and easy to get along with, very personable and knowledgeable about their jobs. Thanks a million times for such a wonderful experience.
Can't say I know many people that would say they enjoy the process of home buying. Was stressful and had some issues and comments I kept to my self being honest. But in the end I got a great home for close to what I was wanting to spend. No regrets but I do feel some member of this team could use a bit more training.
Although as a family we have bought and sold 8 homes, my late wife handled all the arrangements. I showed up at closing to sign papers. So, this was somewhat anxiety laden. Thanks to my realtor and the team at Veterans United. We successfully crossed the finish line. Thanks to all. Your efforts are sincerely appreciated.
