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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

744

Total Customer Reviews

98.7%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 125 Air Force service member reviews

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5 out of 5 Stars
Would Recommend

Loan Officer: Travis Hurdlow

NMLS# 723804

4 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

This was a great team to work with. The process was way easier than I thought it would be being a first time home buyer.

Branch Manager: Kelly Stephens

NMLS# 58755

3 out of 5 Stars
Would Recommend

Wasn’t happy with being told I needed to do a water test three weeks before closing. Feel since Veterans United prides themselves on VA loans they should have mentioned a water test sooner. Went under contract on July 24th with a closing of September 10. Wasn’t told needed a water test until roughly August 24th. Due to the short notice had to spend extra money to expedite the test. Not once did anyone from Veterans United apologize for not mentioning it earlier. Now the first test failed which isn’t Veterans United’s fault, but if I know sooner to do the test could have had the well treated and water tested sooner and more than likely not been delayed on closing.I would recommend just make sure you do your own research on what the VA may require.

Response from Veterans United

Hello James, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our Client Advocate team will dig into your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Thanks for everything!

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
Photo submission from Jennifer H.

From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

The process to qualify for the loan was simple. Recommend all veteran take advantage of this great benefit.

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend

I had the distinct pleasure using Veterans United. I highly recommend that all military looking to purchase a house/home to go with them. They are fantastic!!!

Branch Manager: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

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Experience first-hand why 573 homeowners give us a perfect score!

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5 out of 5 Stars
Would Recommend

These are hard working people. They go above and beyond. I personally recommend George Eastergard and his team. They are exceptional! We had an extremely challenging builder to deal with and George's team was on it every step of the way. Best decision we made was to go with his team! We couldn't have gotten our new home without them!

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

There is no hesitation on our part to highly recommend Kelly and her awesome team for helping with finding and financing your dream home. We are so grateful for the realtor recommendation and the whole experience was fabulous!

Branch Manager: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

We can't thank Veterans United and George Eastergard enough for helping us make our dream become a reality. Post 2020 shutdown, and with new employment. The thought of buying a home didn't feel promising but they saw more value in us then we did in our lowest moments.When our landlord who we had a great relationship with of 4 years without any notice, said the rent would be raised from $1300 to $2000 a month, and if we weren't able to pay that they already found someone who could. That person could move in, in 30 days so you must be out in 30 days. To say we were terrified is putting it lightly!
After almost 15 years of marriage, 3 children, 9 years active duty, going on 5 years in the reserves we never thought we would be looking at days until we were homeless.
That's when my husband on his lunch break on a whim decided to filled out a home loan application, that I wasn't aware of. Boy, was I surprised when I got a call from George Eastergurd, (our lending angel) congratulating me on being approved on our home loan! I remember tell him I'd have to call him back after I talk to my husband! I was confused to weather this was a telemarketer or some kinda scam, but it was real! We got to work with George that day, found a realtor, and a few days later we were looking at homes for sale!
That was a little over 2 months ago, and I'm sitting in my gorgeous new home, with land for my children to run and grow. We are still in shock, my husband and I are still asking each other are you sure this isn't a dream? It is a dream one that became a reality!
We can't thank Veterans United and George Eastergurd for helping us enough. To go from days away from homelessness to home owners is crazy! Thanks to y'all ,our children even our one day grandchildren will ever have a moment to think about homelessness, we have a beautiful, spacious, forever home!

Loan Officer: George Eastergard

NMLS# 1446649

4 out of 5 Stars
Would Recommend

Everything was good working with them. Nothing wrong came up during my experience with them. I am very interested in doing some more business with Veterans United

Loan Officer: Travis Hurdlow

NMLS# 723804

5 out of 5 Stars
Would Recommend

Loan Officer: Travis Hurdlow

NMLS# 723804

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

We used Veterans United to close on a home and refinance, both times they were really good. They were very easy to reach with questions and very informative. Veterans United was able to beat all other lenders each time!

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Great experience. Ill deaf use Vet United for my next home purchase

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

As a young first time homebuyer i was definitely lost and had no idea what i was getting myself into. Everyone at veterans united ensured that i was doing everything right and they did everything to help me understand what was going on and make sure the process went as swiftly and pain free as possible.

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

The process was very smooth and the online check list system that was used to upload any documents requested was easy to use.
Everyone on the team was very nice and easily accessible. They answered any concerning questions I had. Being a first time buyer and having absolutely no idea what I am doing is scary but I’m glad I chose Veterans United.

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

Ready to see for yourself?

Experience first-hand why 573 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend
Photo submission from Kristen P.

So happy with my experience with Veterans United. Not only did they provide the most competitive rates, they treated me with value and respect. The entire process was so easy! The online portal was easy to navigate and our loan specialist was very responsive and professional. Beyond satisfied with my experience & hope to use them again in future home buying!

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Excellent service!. Being active duty, swingshift and not being able to have my phone on me due to work reasons would have made it difficult for other VA Lenders. Veteran's United worked hard to help me and my wife's dream come true!. You can upload all your required files and download them if you need it. They are very understanding and very knowledgeable. I recommend them 100%

Loan Officer: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Simple, fast, and very helpful at navigating the home buying process!

Loan Officer: George Eastergard

NMLS# 1446649

More Reviews

See all 744 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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