Used them twice now and I would use them again. Professional and courteous.
Katy is great! She was one step ahead at all times.
Veterans United Staff was very helpful throughout my process. They kept me informed every step of the way.
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Everything went great with the team. The only thing from being a 10 was that I usually had to ask for a status. Everyone was polite and helpful when I called but I had to call to find out any information.
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the team assigned to my home loan was very professional and handled problems very fast and professionally to ensure that I could secure my loan and get into the house I wanted all I can say is they were A1 across the board I have no regrets or complaints.
The team worked together in excellence and moved quickly. I’m very thankful for everyone involved.
Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
Horrible experience. The most disorganized process I have ever been a part of. We were misled the entire time. We were assigned a loan officer that was going to be in vacation throughout the whole process and our file was given to the most incompetent person who didn’t even have the licenses or education to guide us through. We Given a close date, told the process was going smoothly, told we were pretty much wrapped up and to go ahead and give our notice on our current place then proceeded to drag their feet and close date causing our family immense stress and without a clear place to live. If I had to go back, I would NEVER go through them again and I absolutely will NOT RECOMMEND.
Response from Veterans United
Hi Christian,
I’m really sorry to hear how stressful this experience was for you and your family. Buying a home should feel exciting and supported, not confusing or overwhelming, and it’s disappointing to hear that the process felt disorganized and left you uncertain about where things stood.
It’s especially concerning to hear that you felt misled about the progress of your loan and your expected closing date. I understand how upsetting it must have been to give notice on your current home based on those expectations, only to have the timeline change and create uncertainty about your living situation. That’s a difficult position for any family to be in, and I’m truly sorry for the stress this caused.
I’d really like the opportunity to learn more about what happened and review your experience with our team. Feedback like this is important, and having the chance to look into the details helps us address situations where communication or expectations may not have been handled as clearly as they should have been.
If you’re open to it, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you for sharing your experience.
Sincerely,
Claire S., Client Relations Manager
Always a pleasure working with Shawn and his team. VU always makes the move much smoother when we all know how hectic it can be. Would absolutely recommend.
This company is an excellent place to help veterans. ( I'm a Vet wife). I was helped, and everyone there, was very helpful!!, friendly, there were several people that helped me. They were fast, patient, and correct about all information. This company is a God send!!! Thank you all!!!!! I moved from Maryland to Georiga, Never brought a home before!!!
I worked with an amazing team, Jake, Abbie and Grace worked very hard and communicated often to ensure everything was in order for us to get our home. My family and I are very satisfied. Above and beyond experience.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
They took their time to help with the documents you have to signed. They insured that your needs were meet
Overall, I would say that David, Tommie, and the rest of the support team were thorough, competent, and efficient in guiding my wife and I through the process!
