Vince, Lindsay, and the staff at Veterans United are professional and treat you like a family member. They make the entire loan process simple, giving complete guidance, always available to answer questions, returning calls quickly and treating us like we are their top priority. They would call us to make sure we always felt comfortable.Every document on line was simply, with Docusign, the app kept us informed of to dos, and everything that was done. They provided names of local insurance companies, moving companies, attorneys, electric, water, sewage, etc. Even kept us informed of closing cost estimates. If you’re a veteran, I 100% recommend this company with Vince Frank.
The process of buying a house through Veterans United was seamless and they picked up the slack when my builder purposefully dropped the ball.
Process was smooth and straight forward.
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During my first house they tried working with me to get it but the sellers dropped us but I was able to get the next house almost immediately with them
Thank you to my Veterans United loan team for all the help during the homebuying process.
Very informative. We had a great experience. The check lists were great! Never ending lists it seemed. But a great way to stay on top of things.
This is my second time working with Mike. Both he purchases were smooth. I have a ‘guy’ in the Mortgage business I trust to get the job done.
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Danielle made it easy and straight forward with no confusion. Would recommend anybody to work with her and Veterans United.
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
My team was amazing, specially Tommy Heller. But I do have to say that Carrie Maddox my files person was absolutely horrible and made my experience more stressful and harder than it needed to be. Carrie made me change my home insurance 4 different times within the short period of time of her working with me and did not want to call me at all. I called her multiple times and it went to voicemail with no response later from her. The only way of contact with her was text or email. She also did not explain anything to me unlike my other team members. Everyone in my team was the best and explained everything to me clearly except Carrie Maddox.
Concierge was rude, unaccommodating and rarely ever returned my call. They also forgot to add my wife on the homeowners policy and to create a second one to fix the mistake. They set me up a better auto policy but didn't discuss any limits wanted set for the policy. They just created a policy with whatever limits they wanted at whatever deductable they wanted. Had to make many calls to fix their mistakes or get answers to my questions.
Toby was great to work with. He was very understanding and accommodating and helped in every way he could.
