Kelly and her team were GREAT. I started in the Lighthouse program and was treated with respect and dignity the entire time. After Lighthouse, The two people I verbally spoke with were Jared who was a wealth of real world information and just a cool down to earth person to talk too. The Rockstar was Jaclyn Flanagan, She kept everything moving forward. She was always upbeat and positive whenever I spoke with her. communication from everyone on Kelly's team was top notch via email also. Anytime I had a question it was answered regardless of it was on a weekend. I highly recommend Veterans United (specifically Kelly's team) to every vet looking for a home.
Excellent service!. Being active duty, swingshift and not being able to have my phone on me due to work reasons would have made it difficult for other VA Lenders. Veteran's United worked hard to help me and my wife's dream come true!. You can upload all your required files and download them if you need it. They are very understanding and very knowledgeable. I recommend them 100%
George and Jaclyn were a pleasure to work with. If I had a question, they were always available to answer my call and walk me through anything I needed. I was skeptical when I first started this process and had put it off for several months before being introduced to George and his team. However, after talking to George and figuring out some numbers, it was smooth sailing from there.
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The loan processing department is not communicating with closing attorneys office.
We uploaded all required information in Veteran’s United but the attorney’s office is asking same information from us.
Response from Veterans United
Thank you for this information Sheldon. A member of our Client Advocate Team is available to call or email for additional details. It is our goal to promote the best communication within our teams and consistently deliver an outstanding client experience. Thank you for your service.
We loved working with Veterans United! Our pre-approval was completed same day, they responded to all of our questions in less than 24 hours, very professional staff, and the online system to submit your information and see where you are in the process is very user friendly. Our loan specialist was able to get us to close a week early - we would definitely use them again if we ever buy another home.
