Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
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Kelly and Jered always went the extra mile to insure I was accurately informed about the progress of my loan. My closing was delayed considerably by a seller title issue and the VU team provided great support throughout the difficult resolution.
Our loan officer was great in bring available when we needed her and to help explain many details to us. I do wish for future reference that some things were a little better explained, for example , we did not know that if the appraiser valued the house for less than our offer then it would compromise our loan ... It almost did not go through because of this. Overall Kelly was awesome and extremely timely and efficient! We had a difficult closing and she helped guide us through.
By keeping the vets better informed along the process.
Everything was fine for me.
At the moment I don't see any area that needs improvement. The process was thorough, precise, and accurate.
Advertise VUHL availability at major banks (don't know if that is legal or against standard practice) to increase awareness for younger military families.
Need to have more availability with loan officers.Need to have a printed list for information to be provided by applicants that is applicant friendly.
Some face to face interaction with the loan officer would have made me more comfortable in this whole process .
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