Matthew Hina
Loan Officer & Army Veteran Matthew Hina takes immense pride in serving the Veteran community by helping them realize their dreams of homeownership. He understands the unique challenges of buying a home whilst serving and is ready to bring his expertise to the table. When Matthew’s not working, you’ll find him gardening, hiking, or enjoying the great outdoors!
Matthew Hina
Loan Officer NMLS #2602203
| Office | (864) 269-4111 x7402 |
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| matthew.hina |
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| Address | 770 Pelham Rd. Ste. 202 Greenville, SC 29615 |
Reviews
See what 63 customers have said about Matthew Hina
I’m truly grateful to Matt for helping me finance my new home. His hard work and guidance made a big difference throughout the loan process. This home represents an important new chapter in my life, and I appreciate the part he played in making it possible. I highly recommend Matt to anyone looking for a loan officer who cares about the people he helps!
Matt Hina was excellent- skilled and personable. Not so fond of Blair Roberts expectations and pettiness.The documentation was ridiculous. I had zero debt, $300,000 cash, $10,000+ monthly income, net worth $1 million + for a $572k house with a credit score of 785. The documentation should have taken an hour. Not weeks and weeks and ultimately me capitulating in the middle of my mother in-laws funeral to link accounts.I completed a Veterans United checklist form which just restated what I already documented- closing attorney and insurance company. Not necessary. I typed it on the computer, printed it, signed it, scanned it and uploaded it. Some silly person said I needed to redo it and hand write all. That’s when I lost faith in the judgement and decision making of the collective team.
Response from Veterans United
Hi Mark,
Thank you for sharing this feedback, and I'm glad to hear you had such a positive experience with Matt. At the same time, I'm sorry the documentation process left you feeling frustrated and questioning the team's judgment.
I can understand how repeated or unclear requests for documentation would make an already detailed process more difficult. Having to deal with an additional request during such a difficult personal time only added to that frustration, and I'm sorry that was part of your experience.
I'd appreciate the opportunity to review what happened and better understand where the process and communication fell short. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The app is also a great help easy to navigate, sign and send documents when I'm not on my work computer.
Matt was great. I was well informed through the whole process. I had many contacts if a question did come up.
Matt Hina is great! Very helpful and kept me informed throughout the whole process. He was always available and answered my questions quickly. I would not hesitate to use Veterans United again. The whole team was very helpful!
Matt was great to work with. The process was seamless. I would recommend Veterans United!
