Kelly Stephens has worked as a VA mortgage specialist since February, 2006, and she’s loved every minute of it. The proud mother of two handsome boys, she enjoys the opportunity to work side-by-side with her husband to serve those who have served our country. They love to do anything outdoors, like hiking, skiing, gardening, or even sitting on the porch with a good book. They are proud to call South Carolina home and look forward to helping even more homebuyers fulfill their dream of homeownership in this beautiful state.
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - through my experience with other closings in the past, I had signed 2 copies at same time for me and the other to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing, so a thank you here to Kelly! A hard copy was finally received on June 10.....
dealt with blair more, she was awesome
Great to work with. Easily accessible
Thank you for being available and/or responding promptly to my questions. Did a good job of letting me know exactly where i was in the process or who would be assisting if not her. I also want to thank Jaclyn for her assistance throughout my loan process.
Wasn’t happy with being told I needed to do a water test three weeks before closing. Feel since Veterans United prides themselves on VA loans they should have mentioned a water test sooner. Went under contract on July 24th with a closing of September 10. Wasn’t told needed a water test until roughly August 24th. Due to the short notice had to spend extra money to expedite the test. Not once did anyone from Veterans United apologize for not mentioning it earlier. Now the first test failed which isn’t Veterans United’s fault, but if I know sooner to do the test could have had the well treated and water tested sooner and more than likely not been delayed on closing.I would recommend just make sure you do your own research on what the VA may require.
Response from Veterans United
Hello James, we appreciate your feedback on this matter. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar delays. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. Our Client Advocate team will dig into your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.
While VU’s processing, already efficient 5years ago, has significantly improved, it’s the personal considerations that has made the entire lending process a pleasure for us. Jered walked us through the entire loan application process taking great pains to anticipate all of our questions and uncertainties. And Jaclyn was such a delight to work with, helping us through the countless process details with ease and grace. On balance, I’m at a loss to recommend any area for significant improvement. Your people and your team are tops. A million thanks for getting our mortgage done!