Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - through my experience with other closings in the past, I had signed 2 copies at same time for me and the other to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing, so a thank you here to Kelly! A hard copy was finally received on June 10.....

She did a wonderful job explaining and supporting me throughout the process.

Kelly is why we worked with VU again. She is by far the most capable and knowledgeable person in her field that we have ever worked with. She is very responsive and makes you feel like she has your best interests at heart - because she does. We will continue to work with VU in the future specifically because of Kelly Stephen’s!

Kelly and the rest of the team are amazing and super helpful! I’m a first time homebuyer and they walked me through the whole process made it feel seemless! Thanks so much!

Kelly and her staff are very responsive and stay on top of everything. I would definately recommend!

Outstanding service as always. Thats why we reached out to Kelly again. Her number was still the same after 10 years. Kelly was there once again as she was our first time going through Veterans United.

She answer all our questions and very professional in helping us

Kelly was very helpful and knowledgeable. She provided great information throughout the process.

Great customer service

Kelly was very helpful!