Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....

The process went fine until the last part of the process.The closing documents were not ready in timely. We were cramped in timeline to review the final papers and wire instructions were not easy to get. It was very frustrated right before the closing time trying to get the wire in. The wire instructions are not easy to get from the attorney’s office also.The closing documents were supposed to given to us at least a day in advance to review.

Kelly was fantastic! She was able to work with us to get everything completed/submitted fast enough for us to close on our home a week early!

From my first phone call to them I felt so connected, as if I was their only applicant. They were always there to answer my calls/texts/emails whenever I needed them... even on their days off! I am still amazed at how smooth they made everything... now I just need them to come unpack for me and I’ll be set! Lol

Very smooth process.

Kelly and her team were great,they kept everything on track and moving.

Great loan team to work with!! They made this process seem less and effortless.

Kelly is awesome. Extremely smart, courteous, and professional. She jumped over several hurdles to get us the loan and interest rate that worked for us. I would recommend her to any veteran looking to buy a house.

So happy with my experience with Veterans United. Not only did they provide the most competitive rates, they treated me with value and respect. The entire process was so easy! The online portal was easy to navigate and our loan specialist was very responsive and professional. Beyond satisfied with my experience & hope to use them again in future home buying!

Amazing

Kelly and Jaclyn and everyone there were so kind and thoughtful throughout the process. They were fast and efficient in letting me know not only what was need from me, but what was going on in the process. The website and to do list notifications along with the ease of reviewing and signing made the process very smooth.