Veteran’s United will forever be my favorite lender I would recommend them to everyone
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Made the process extremely easy and streamlined. Extra shoutout to Kimmy and Colbey since it doesn’t give me the option to review them as well!
Thanks to the team I mad it through even though closing is not ez buy far .. so you must have a good team thanks team ..
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Experience first-hand why 355,441 homeowners give us a perfect score!
Working with Kelly and her Team were very easy to work with. They made my first time home purchase go smoothly. 10/10 would recommend to any Veteran!
United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
Of the five closings I’ve been involved in, Matt’s team was by far the most efficient and professional. Closed in eight business days!
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
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Experience first-hand why 355,441 homeowners give us a perfect score!
This has been one of the easiest experiences that I’ve ever had and the people are what made it so effortless. Starting with Jonathan and ending with Scott and his team. Jonathan, Scott, Mason and the rest of the team working in the shadows, THANK YOU ALL SO MUCH!!! It’s been a pleasure working with you all and Merry Christmas.
Ryan and Kimmy were both amazing at helping with the process and keeping me informed.
Fast with no major issues.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Quick and easy. UV kept me informed daily on my loan.
The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
VU is my go-to lending partner. This is my 3rd home with Veterans United and their customer service is hands down the BEST!!
