We have bought and sold several houses and the mortgage company was always "just okay." They got the job done but did nothing to make themselves memorable. When we started our last refinance, we came across Veteran's United and Kelly's team. Wow! They made the process a breeze and we knew we would be back whenever we needed another loan. When interest rates dropped, it was a no brainer to check in with Kelly again. Thank you Kelly Stephens and Lisa Mace for such a smooth experience on our refinance!
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The loan processing department is not communicating with closing attorneys office.
We uploaded all required information in Veteran’s United but the attorney’s office is asking same information from us.
Response from Veterans United
Thank you for this information Sheldon. A member of our Client Advocate Team is available to call or email for additional details. It is our goal to promote the best communication within our teams and consistently deliver an outstanding client experience. Thank you for your service.
